Category Archives: Complaints/How To Handle Complaints/How To Complain

Conflict Management: When Saying Nothing Is A Mistake

When You Should Never Say Nothing By Gene Griessman, Ph.D. Most of the time, you won’t get into trouble for what you don’t say. But there’s one big exception. If you have gotten into a heated argument, or a nasty … Continue reading

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What You Say To Turn a Complainer Into a Loyal Friend

Property Manager Turns Upset Neighbor Into Watchdog By Gene Griessman, Ph.D. Daryl Parrish is a real estate agent and property manager in Smyrna, Georgia, a few miles north of Atlanta. Not long ago I asked Parrish to manage an investment … Continue reading

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How To Disagree: A Lesson From Nicolas Sarkozy, President of France

What You Say When You Want To Tactfully Disagree With A Journalist by Gene Griessman, Ph.D. Whatyousay.com is continually searching for skillful ways to disagree when someone makes a statement that you don’t accept. We’ve found that comments by experienced … Continue reading

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How To Write A Letter To A Credit Reporting Company

What You Say To  Equifax, Experian, and TransUnion by Gene Griessman, Ph.D. An error on your credit report can kill your chances of purchasing a residence, starting a business, or re-financing a mortgage.  Yet credit reports are filled with errors, … Continue reading

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Customer Service: How to Handle a Complaint

What You Say When a Customer Complains by Gene Griessman One. Begin with an apology if it’s face-to-face. First thing. If you don’t, your upset customer may blame you for not apologizing.  As for wording, I prefer “I apologize” to … Continue reading

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Reply To Letter Of Complaint

What You Say In A Reply To A Complaint Letter By Gene Griessman, Ph.D. Letter-writing advice for business letter: When you reply to a complaint letter, maintain a helpful, friendly tone from beginning to end. Even if the complaint letter’s … Continue reading

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How To Make A Complaint: Get To The Right Person

What You Say When You Make A Complaint by Gene Griessman, Ph.D. Be strategic when you complain Who you speak with or write to can be just as important as what you say.    It’s advisable to make a phone call/s … Continue reading

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COMPLAINT MANAGEMENT

How To Handle Complaints: Know The Magic Question When you receive a complaint, here’s a magic question and a template that almost always changes the tone of the interaction. First, listen attentively to the complaint, and do not interrupt except … Continue reading

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Complaints: What To Say When You Can’t Meet Expectations

How Do You Say No When You Can’t Meet Expectations? How do you say no to your employer?   How do you say no to a customer in a graceful and diplomatic manner?  How do you tell a customer or … Continue reading

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Customer Service: Complaints

Deal With Complaints ASAP. If you don’t respond quickly to a complaint, you’ll soon have two complaints: the original complaint plus another complaint about your delay. With more and more potential customers who use the Internet checking on reputations, keeping … Continue reading

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