Category Archives: Business Advice

“Closing” a Sale

“Closing” a Sale: What’s In A Word       By Gene Griessman  A salesman recently told me that he doesn’t like the expression “closing” a sale. Said it sounds like manipulation. Said a close is something you do to someone. … Continue reading

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Listen Before You Speak: Lincoln’s “Public Opinion Baths”

Before You Speak, Listen By Gene Griessman Abraham Lincoln never questioned the right of his subordinates, or the general public, to say what they thought. In fact he very much wanted to hear what others had to say. His listening … Continue reading

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Business Etiquette: How To End A Conversation At A Reception

Word Power: What You Say When You Want To Move On To Other Guests At A Reception By Gene Griessman,Ph.D. Have you ever felt trapped at a gathering with a bore, wanted to escape, but didn’t know how to extricate … Continue reading

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Conflict Management: How To Stop Arguing

When You Should Never Say Nothing By Gene Griessman, Ph.D. Most of the time, you won’t get into trouble for what you don’t say. But there’s one big exception. If you have gotten into a heated argument, or a nasty … Continue reading

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How To Describe An Impossible Task

A Powerful Phrase You Can Use To Describe A Task That’s Exceedingly Difficult or Impossible By Gene Griessman, Ph.D. Here’s are some useful words you can add to your vocabulary. Recently Steve Karnacki, a senior writer at Solon.com, was a … Continue reading

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A British Prime Minister Shows Us How To Request Privacy

What You Say When You Want To Have A Private Conversation With Someone By Gene Griessman, Ph.D. Have you ever been in a conversation with a group of individuals, but you wanted to have a one-on-one conversation with one of … Continue reading

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What You Say To Turn a Complainer Into a Loyal Friend

Property Manager Turns Upset Neighbor Into Watchdog By Gene Griessman, Ph.D. Daryl Parrish is a real estate agent and property manager in Smyrna, Georgia, a few miles north of Atlanta. Not long ago I asked Parrish to manage an investment … Continue reading

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How To Do Business With Americans: Cross-Cultural Factors

Understanding Americans: The New Social Contract by Gene Griessman, Ph.D. Competitiveness is the mantra. For American companies to keep up with Chinese operations that get workers for a few dollars a day, American workers  have grudgingly accepted the view that … Continue reading

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When Not To Send A Letter Or Email

Advice About Not Writing Letters And Emails by Gene Griessman, Ph.D. Whatyousay.com advises you never to send a letter or email when *…you’re really, really angry You will regret it later if you do. Oh, I know the feeling.  You’re … Continue reading

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Sales: How To Begin A Presentation

What You Say When You Want To Start The Sales Process by Gene Griessman, Ph.D. Here’s a terrific opener that professional speaker and author Ken Futch recently shared with us. You may be able to use it as a template … Continue reading

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