Category Archives: Complaints/How To Handle Complaints/How To Complain

When To Say What You Say: Procrastination Can Be A Good Thing

When You Say Something May Be More Important Than What You Say: The Power Of Deliberate Procrastination  By Gene Griessman Contrary to wide belief, many decisions need not be made immediately. You can say, “I’d like to give this matter … Continue reading

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How To Break Into An Ongoing Discussion

How To Break Into An Ongoing Discussion Here’s an simple but effective power phrase that you can use in a media interview, a team/board  meeting, or a negotiation Say: “May I just add something?” The simplicity and brevity of this … Continue reading

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How To Interrupt Politely

If you are interrupted and wish to add a point or if you want to make a point after you have finished speaking and the conversation has moved on, one way to re-enter the conversation is to say: “If I could … Continue reading

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Conflict Management: How To Stop Arguing

When You Should Never Say Nothing By Gene Griessman, Ph.D. Most of the time, you won’t get into trouble for what you don’t say. But there’s one big exception. If you have gotten into a heated argument, or a nasty … Continue reading

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What You Say To Turn a Complainer Into a Loyal Friend

Property Manager Turns Upset Neighbor Into Watchdog By Gene Griessman, Ph.D. Daryl Parrish is a real estate agent and property manager in Smyrna, Georgia, a few miles north of Atlanta. Not long ago I asked Parrish to manage an investment … Continue reading

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How To Disagree: A Lesson From Nicolas Sarkozy, President of France

What You Say When You Want To Tactfully Disagree With A Journalist by Gene Griessman, Ph.D. Whatyousay.com is continually searching for skillful ways to disagree when someone makes a statement that you don’t accept. We’ve found that comments by experienced … Continue reading

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Credit Bureaus, Like Equifax:How To Write To Them

What You Say To  Equifax, Experian, and TransUnion by Gene Griessman, Ph.D. An error on your credit report can kill your chances of purchasing a residence, starting a business, or re-financing a mortgage.  Yet credit reports are filled with errors, … Continue reading

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Customer Service: How to Handle a Complaint

What You Say When a Customer Complains by Gene Griessman One. Begin with an apology if it’s face-to-face. First thing. If you don’t, your upset customer may blame you for not apologizing.  As for wording, I prefer “I apologize” to … Continue reading

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Reply To Letter Of Complaint

What You Say In A Reply To A Complaint Letter By Gene Griessman, Ph.D. Letter-writing advice for business letter: When you reply to a complaint letter, maintain a helpful, friendly tone from beginning to end. Even if the complaint letter’s … Continue reading

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How To Make A Complaint: Get To The Right Person

What You Say When You Make A Complaint by Gene Griessman, Ph.D. Be strategic when you complain Who you speak with or write to can be just as important as what you say.    It’s advisable to make a phone call/s … Continue reading

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