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Category Archives: Complaints/How To Handle Complaints/How To Complain
How To Break Into An Ongoing Discussion
How To Break Into An Ongoing Discussion Here’s an simple but effective power phrase that you can use in a media interview, a team/board meeting, or a negotiation Say: “May I just add something?” The simplicity and brevity of this … Continue reading
How To Interrupt Gracefully
If you are interrupted and wish to add a point or if you want to make a point after you have finished speaking and the conversation has moved on, one way to re-enter the conversation is to say: “If I could … Continue reading
Conflict Management: How To Stop Arguing
When You Should Never Say Nothing By Gene Griessman, Ph.D. Most of the time, you won’t get into trouble for what you don’t say. But there’s one big exception. If you have gotten into a heated argument, or a nasty … Continue reading
Posted in Arguments/How To Argue, Business Advice, Complaints/How To Handle Complaints/How To Complain, Etiquette, Relationships: dating, divorce, family, and friends
Tagged conflict management, gene griessman, how to end a quarrel, how to end an argument, how to stop arguing, Lincoln on Communication, lincolnandobama.com, RELATIONSHIP ADVICE, The Words Lincoln Lived By, what you say, whatyousay.com, when to stop an argument
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What You Say To Turn a Complainer Into a Loyal Friend
Property Manager Turns Upset Neighbor Into Watchdog By Gene Griessman, Ph.D. Daryl Parrish is a real estate agent and property manager in Smyrna, Georgia, a few miles north of Atlanta. Not long ago I asked Parrish to manage an investment … Continue reading
Posted in Business Advice, Complaints/How To Handle Complaints/How To Complain
Tagged communication strategist, dealing with complaint, gene griessman, Georgia, how to handle complaint, how to manage property, Lincoln on Communication, property management, property manager, Realty One, Smyrna, The Words Lincoln Lived By, what you say, whatyousay.com
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How To Disagree: A Lesson From Nicolas Sarkozy, President of France
What You Say When You Want To Tactfully Disagree With A Journalist by Gene Griessman, Ph.D. Whatyousay.com is continually searching for skillful ways to disagree when someone makes a statement that you don’t accept. We’ve found that comments by experienced … Continue reading
Posted in Arguments/How To Argue, Business Advice, Complaints/How To Handle Complaints/How To Complain, Media Interviews/How To Do Them, Negotiation/How To Negotiate
Tagged disagree, disagree on, disagree statements, disagree with, disagreeing, gene griessman, how to argue, Lincoln on Communication, Nicolas Sarkozy, Philip Gourevitch, President of France, the New Yorker, what you say
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Customer Service: How to Handle a Complaint
What You Say When a Customer Complains by Gene Griessman One. Begin with an apology if it’s face-to-face. First thing. If you don’t, your upset customer may blame you for not apologizing. As for wording, I prefer “I apologize” to … Continue reading
Posted in Business Advice, Complaints/How To Handle Complaints/How To Complain
Tagged complaint management, customer complaints, customer service, dealing with customer complaints, gene griessman, how to handle complaints, The Words Lincoln Lived By, what you say, what you should say when a customer complaint procedure, whatyousay.com
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Reply To Letter Of Complaint
What You Say In A Reply To A Complaint Letter By Gene Griessman, Ph.D. Letter-writing advice for business letter: When you reply to a complaint letter, maintain a helpful, friendly tone from beginning to end. Even if the complaint letter’s … Continue reading
How To Make A Complaint: Get To The Right Person
What You Say When You Make A Complaint by Gene Griessman, Ph.D. Be strategic when you complain Who you speak with or write to can be just as important as what you say. It’s advisable to make a phone call/s … Continue reading
Posted in Business Advice, Complaints/How To Handle Complaints/How To Complain, Writing/How To Write letters, notes,articles, email, books
Tagged business letter, complain, complaining, complaining letter, complaint letter, consulting, gene griessman, how to complain, letter writing, strategic planning, The Words Lincoln Lived By, what you say
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COMPLAINT MANAGEMENT
How To Handle Complaints: Know The Magic Question When you receive a complaint, here’s a magic question and a template that almost always changes the tone of the interaction. First, listen attentively to the complaint, and do not interrupt except … Continue reading