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Category Archives: Complaints/How To Handle Complaints/How To Complain
How To Introduce A Competing Concept Or Tactic
Here’s a wonderful power phrase that you can use in various settings—from one-to- ones with the boss to team discussions to boardroom presentations. You can use it in negotiations to break an impasse. You say simply, “COULD I GIVE YOU … Continue reading
When To Say What You Say: Procrastination Can Be A Good Thing
When You Say Something May Be More Important Than What You Say: The Power Of Deliberate Procrastination By Gene Griessman Contrary to wide belief, many decisions need not be made immediately. You can say, “I’d like to give this matter … Continue reading
Posted in Blog, Business Advice, Complaints/How To Handle Complaints/How To Complain, Lincoln Quotes/What would Lincoln say?, Negotiation/How To Negotiate, Politics
Tagged conflict resolution, gene griessman, procrastination and negotiation, Procrastination and politics, Procrastination can be a good thing, the power of deliberate procrastination, The Words Lincoln Lived t
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How To Break Into An Ongoing Discussion
How To Break Into An Ongoing Discussion Here’s an simple but effective power phrase that you can use in a media interview, a team/board meeting, or a negotiation Say: “May I just add something?” The simplicity and brevity of this … Continue reading
How To Interrupt Politely
If you are interrupted and wish to add a point or if you want to make a point after you have finished speaking and the conversation has moved on, one way to re-enter the conversation is to say: “If I could … Continue reading
Conflict Management: How To Stop Arguing
When You Should Never Say Nothing By Gene Griessman, Ph.D. Most of the time, you won’t get into trouble for what you don’t say. But there’s one big exception. If you have gotten into a heated argument, or a nasty … Continue reading
Posted in Arguments/How To Argue, Business Advice, Complaints/How To Handle Complaints/How To Complain, Etiquette, Relationships: dating, divorce, family, and friends
Tagged conflict management, gene griessman, how to end a quarrel, how to end an argument, how to stop arguing, Lincoln on Communication, lincolnandobama.com, RELATIONSHIP ADVICE, The Words Lincoln Lived By, what you say, whatyousay.com, when to stop an argument
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What You Say To Turn a Complainer Into a Loyal Friend
Property Manager Turns Upset Neighbor Into Watchdog By Gene Griessman, Ph.D. Daryl Parrish is a real estate agent and property manager in Smyrna, Georgia, a few miles north of Atlanta. Not long ago I asked Parrish to manage an investment … Continue reading
Posted in Business Advice, Complaints/How To Handle Complaints/How To Complain
Tagged communication strategist, dealing with complaint, gene griessman, Georgia, how to handle complaint, how to manage property, Lincoln on Communication, property management, property manager, Realty One, Smyrna, The Words Lincoln Lived By, what you say, whatyousay.com
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How To Disagree: A Lesson From Nicolas Sarkozy, President of France
What You Say When You Want To Tactfully Disagree With A Journalist by Gene Griessman, Ph.D. Whatyousay.com is continually searching for skillful ways to disagree when someone makes a statement that you don’t accept. We’ve found that comments by experienced … Continue reading
Posted in Arguments/How To Argue, Business Advice, Complaints/How To Handle Complaints/How To Complain, Media Interviews/How To Do Them, Negotiation/How To Negotiate
Tagged disagree statements, disagreeing, gene griessman, how to argue, how to disagree with, Lincoln on Communication, Nicolas Sarkozy, Philip Gourevitch, President of France, the New Yorker, what you say
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Customer Service: How to Handle a Complaint
What You Say When a Customer Complains by Gene Griessman One. Begin with an apology if it’s face-to-face. First thing. If you don’t, your upset customer may blame you for not apologizing. As for wording, I prefer “I apologize” to … Continue reading
Posted in Business Advice, Complaints/How To Handle Complaints/How To Complain
Tagged complaint management, customer complaints, customer service, dealing with customer complaints, gene griessman, how to handle complaints, The Words Lincoln Lived By, what you say, what you should say when a customer complaint procedure, whatyousay.com
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Reply To Letter Of Complaint
What You Say In A Reply To A Complaint Letter By Gene Griessman, Ph.D. Letter-writing advice for business letter: When you reply to a complaint letter, maintain a helpful, friendly tone from beginning to end. Even if the complaint letter’s … Continue reading