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Category Archives: Complaints/How To Handle Complaints/How To Complain
Complaints: What To Say When You Can’t Meet Expectations
How Do You Say No When You Can’t Meet Expectations? How do you say no to your employer? How do you say no to a customer in a graceful and diplomatic manner? How do you tell a customer or … Continue reading
Customer Service: Complaints
Deal With Complaints ASAP. If you don’t respond quickly to a complaint, you’ll soon have two complaints: the original complaint plus another complaint about your delay. With more and more potential customers who use the Internet checking on reputations, keeping … Continue reading
WHAT YOU SAY WHEN SOMEONE COMPLAINS: A MAGIC QUESTION
MAGIC QUESTIONS “WHAT CAN I DO TO MAKE THIS RIGHT?” By Gene Griessman, Ph.D. When you receive a complaint, here’s a formula that almost always changes the tone of the interaction. First, listen attentively to the complaint, and do not … Continue reading
COMPLAINTS CAN BE GOOD FOR YOU
WhatYousay WHEN SOMEONE COMPLAINS Many highly successful people and companies deliberately invite complaints. They view complaints as a resource to help them become more efficient, more effective. Here are four rules to follow when receiving a complaint: One. Look at … Continue reading
THE POWER OF A SMILE
By Gene Griessman, Ph.D. A compelling smile is one of the most powerful of all communication tools. General Bernard Montgomery said of Eisenhower’s smile: “He had only to smile at you, and there was nothing you would not do for … Continue reading
WhatYousay WHEN SOMEONE COMPLAINS
Many highly successful people and companies deliberately invite complaints. They view complaints as a resource to help them become more efficient, more effective. Here are four rules to follow when receiving a complaint: One. Look at a complaint as potentially … Continue reading
How Abraham Lincoln Rebuked A General
How To Give Criticism: A Letter-writing Lesson From Abraham Lincoln By Gene Griessman, Ph.D. The leadership skill of President Abraham Lincoln plus his letter writing ability evident when he wrote a masterpiece of a letter to General Joe Hooker. That … Continue reading
Posted in Arguments/How To Argue, Complaints/How To Handle Complaints/How To Complain, Lincoln Quotes/What would Lincoln say?
Tagged gene griessman, how to criticize, how to say what you need to say, how to write a letter, HowToSayItRight.com, letter writing advice, Lincoln and leadership, lincolnandobama.com
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