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Category Archives: Complaints/How To Handle Complaints/How To Complain
COMPLAINT MANAGEMENT
How To Handle Complaints: Know The Magic Question When you receive a complaint, here’s a magic question and a template that almost always changes the tone of the interaction. First, listen attentively to the complaint, and do not interrupt except … Continue reading
Complaints: What To Say When You Can’t Meet Expectations
How Do You Say No When You Can’t Meet Expectations? How do you tell your boss or a customer that you can’t meet their expectations? Here’s some good advice from communication strategist Ken Futch, based on his experience when he was one … Continue reading
Abraham Lincoln on Failure
Be Careful What You Say When You Think You’ve Failed: Cautionary Tales from Wilbur Wright and Abraham Lincoln By Gene Griessman, Ph.D. In 1900, the Wright brothers left Kitty Hawk earlier than they had planned, sad and discouraged. They … Continue reading
Posted in Complaints/How To Handle Complaints/How To Complain, Lincoln Quotes/What would Lincoln say?, Politics, Public Speaking
Tagged gene griessman, how to deal with failure, LINCOLN on failure, The Words Lincoln Lived By, the Wright Brothers on failure, what you should say to yourself when you fail
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Customer Service: Complaints
Deal With Complaints ASAP. If you don’t respond quickly to a complaint, you’ll soon have two complaints: the original complaint plus another complaint about your delay. With more and more potential customers who use the Internet checking on reputations, keeping … Continue reading
WHAT YOU SAY WHEN SOMEONE COMPLAINS: A MAGIC QUESTION
MAGIC QUESTIONS “WHAT CAN I DO TO MAKE THIS RIGHT?” By Gene Griessman, Ph.D. When you receive a complaint, here’s a formula that almost always changes the tone of the interaction. First, listen attentively to the complaint, and do not … Continue reading
COMPLAINTS CAN BE GOOD FOR YOU
WhatYousay WHEN SOMEONE COMPLAINS Many highly successful people and companies deliberately invite complaints. They view complaints as a resource to help them become more efficient, more effective. Here are four rules to follow when receiving a complaint: One. Look at … Continue reading
THE POWER OF A SMILE
By Gene Griessman, Ph.D. A compelling smile is one of the most powerful of all communication tools. General Bernard Montgomery said of Eisenhower’s smile: “He had only to smile at you, and there was nothing you would not do for … Continue reading
How To Handle Complaints
How To Handle Complaints By Gene Griessman, PhD, author of ”Time Tactics Of Very Successful People” and “Lincoln And Obama” Many highly successful people and companies deliberately invite complaints. They view complaints as a resource to help them become more … Continue reading
Posted in Business Advice, Complaints/How To Handle Complaints/How To Complain, Relationships: dating, divorce, family, and friends
Tagged gene griessman, how to complain, how to handle complaints effectively, Lincoln speaks to leaders, The Words Lincoln Lived By, Time Tactics, what you say when someone complains
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How Abraham Lincoln Rebuked A General
How To Give Criticism: A Letter-writing Lesson From Abraham Lincoln By Gene Griessman, Ph.D. The leadership skill of President Abraham Lincoln plus his letter writing ability evident when he wrote a masterpiece of a letter to General Joe Hooker. That … Continue reading
Posted in Arguments/How To Argue, Complaints/How To Handle Complaints/How To Complain, Lincoln Quotes/What would Lincoln say?
Tagged gene griessman, how to criticize, how to say what you need to say, how to write a letter, HowToSayItRight.com, letter writing advice, Lincoln and leadership, lincolnandobama.com
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