What To Say, and What Not To Say When You Complain
If you complain, here’s some good advice for parents and for bosses. Whenever you say, “You should have,” the other person will feel defensive, and probably will tighten up emotionally and mentally. “You should have” implies that you feel you are smarter than they are. (You may be, but there are better ways to demonstrate your superiority than saying “You should have.”) And your words could feel like a guilt trip. We all know how we feel around people that put guilt trips on us. (We avoid them, if we can.)
So, here is a power statement that you can use as a template for all sorts of situations.
Let’s say you’re a sales manager and one of your sales people tells you about an approach he/she used that you don’t want your people to use. Say something like, “Next time you’re in a situation like that, you’ll get better results if you….”
Or if you’re a parent, and, say, your daughter didn’t do well on an exam. Instead of saying, “You should have,” instead say something like, “Let’s think about some ways you can be better prepared for the next exam, etc. etc.”
One additional benefit of this communication tactic is that it focuses on future performance instead of encouraging brooding about past performance. It signals that you have moved on, and so should the other person.
For more power statements, read “99 Ways To Get More Out Of Every Day” by Gene Griessman, Ph.D.