Resolving Conflicts

What You Say When You’ve Had A Dispute With A Colleague 

by Gene Griessman, Ph.D.

Here’s a conflict resolution strategy that involves non-verbal behavior.

An executive told me that if he accidentally discovered a way to deal with workplace conflict.  He had had a dispute with a colleague that had become heated.  The next day there was a meeting that required both of them to be in the same room.

“For some reason, I made it a point to sit beside that individual,” he told me.  “It would have been easy to sit across the room from him, and never make eye contact, but I forced myself to go over and sit down beside him.  That simple action on my part changed everything and restored friendly relations.”

Why not try this conflict resolution yourself?   Your pride may make you feel that you need to keep up a display of hostility, and keep you apart.  If you listen to your pride, you won’t even make eye contact if you can avoid it.   But if you can force yourself to get close to the individual physically, you may be able narrow your differences.

Remember that there a difference between an argument and a quarrel.  It’s OK to argue, but it’s not OK to quarrel.  Reducing the physical distance between yourself and someone you’ve had words with can be a first step toward resolving conflict.

Abraham Lincoln put it this way, ‘No man who has resolved to make the most of himself can spare time for personal contention.”

–Gene Griessman is internationally known for his seminar “The Vocabulary of Leadership” and his presentations on Abraham Lincoln.  His video “Lincoln on Communication” is in thousands of corporations, libraries, and government organizations.  To learn more about booking Dr. Griessman for your meeting call 404-256-5927 or send us an email: [email protected]

Gene Griessman is an internationally known keynote speaker, actor, and communication strategist. His book “TheWords Lincoln Lived By” is in its 23rd printing and “Time Tactics of Very Successful People” is in its 43rd printing. His training video “Lincoln on Communication” is owned by thousands of corporations, libraries, and government organizations. He has spoken at conventions and annual meetings all over the world. To learn more about his presentations, call 404-435-2225. Learn more at Atlanta Speakers Bureau or at his website. His latest book “Lincoln and Obama” has just been released by Audible.
This entry was posted in Relationships: dating, divorce, family, and friends and tagged , , , , , , , , . Bookmark the permalink.