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Tag Archives: customer service
Customer Service: How to Handle a Complaint
What You Say When a Customer Complains by Gene Griessman One. Begin with an apology if it’s face-to-face. First thing. If you don’t, your upset customer may blame you for not apologizing. As for wording, I prefer “I apologize” to … Continue reading
Posted in Business Advice, Complaints/How To Handle Complaints/How To Complain
Tagged complaint management, customer complaints, customer service, dealing with customer complaints, gene griessman, how to handle complaints, The Words Lincoln Lived By, what you say, what you should say when a customer complaint procedure, whatyousay.com
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Never Say: A Customer-Service No-No
What You Say And Don’t Say To A Customer Near Closing Time by Gene Griessman, Ph.D. The other evening I needed to pick up a prescription, so I called to find out when the pharmacy closed. I was told, “We … Continue reading
COMPLAINT MANAGEMENT
How To Handle Complaints: Know The Magic Question When you receive a complaint, here’s a magic question and a template that almost always changes the tone of the interaction. First, listen attentively to the complaint, and do not interrupt except … Continue reading
Posted in Complaints/How To Handle Complaints/How To Complain
Tagged business etiquette, business situations, complaints, customer service, diplomacy, etiquette, gene griessman, grievance, Lincoln speaks to leaders, The Words Lincoln Lived By
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