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Tag Archives: diplomacy
Andrew Jackson on Diplomacy: How To Be Tactful
What You Say When You Want To Express Disappointment Diplomatically : How Andrew Jackson Did It by Gene Griessman, Ph.D. Andrew Jackson is remembered as a man of violent passions, as prickly and always ready for a fight, not for … Continue reading
Posted in Arguments/How To Argue, Negotiation/How To Negotiate
Tagged Andrew Jackson, communication strategist, cross-cultural communication, diplomacy, France, gene griessman, How to express disappointment diplomatically, negotiation, tact, The Words Lincoln Lived By, what you say, whatyousay.com, words of diplomacy
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COMPLAINT MANAGEMENT
How To Handle Complaints: Know The Magic Question When you receive a complaint, here’s a magic question and a template that almost always changes the tone of the interaction. First, listen attentively to the complaint, and do not interrupt except … Continue reading