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Tag Archives: how to handle complaints
Customer Service: How to Handle a Complaint
What You Say When a Customer Complains by Gene Griessman One. Begin with an apology if it’s face-to-face. First thing. If you don’t, your upset customer may blame you for not apologizing. As for wording, I prefer “I apologize” to … Continue reading
Posted in Business Advice, Complaints/How To Handle Complaints/How To Complain
Tagged complaint management, customer complaints, customer service, dealing with customer complaints, gene griessman, how to handle complaints, The Words Lincoln Lived By, what you say, what you should say when a customer complaint procedure, whatyousay.com
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Customer Service: Complaints
Deal With Complaints ASAP. If you don’t respond quickly to a complaint, you’ll soon have two complaints: the original complaint plus another complaint about your delay. With more and more potential customers who use the Internet checking on reputations, keeping … Continue reading
Posted in Complaints/How To Handle Complaints/How To Complain
Tagged alan weiss customer service, business etiquette, how to handle complaints, iman marcus gene griessman stanley marcus automobile dealership neiman marcus, stanley marcus, What to say, what you say
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