Telephone Skills: Unpleasant Phone Call

An Important Telephone Technique: Know When To Make The Unpleasant Phone Call

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Most of us tend to put off unpleasant chores. Perhaps it’s in our DNA to avoid pain.

But delay can produce stress. Even if you’re not consciously thinking about the call, your subconscious mind is.

Jackie Ward, the president of a computer software company, taught me years ago what to do.  “Deal with the unpleasantness ASAP, Ward explained, “I can’t stand to have dreaded things hanging over me all day, so I go ahead and have the unpleasant meeting or make the unpleasant phone call first.  I want them done—over with—so I can get on to things I enjoy doing.”

There’s another benefit from taking prompt action. The phone call or meeting that you were dreading and putting off sometimes will turn out to be much more pleasant than you thought it would be.

So, pick up the phone and dial the number. Schedule the unpleasant meeting.

Getting into this habit will reduce stress, and will strengthen your willpower.

Using the telephone effectively requires knowing what to say–and when to say it.

For more valuable telephone techniques, we recommend Time Tactics of Very Successful People.”

(An excerpt from “99 Ways To Get More Out Of Every Day” by Gene Griessman, )

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Gene Griessman is an internationally known keynote speaker, actor, and communication strategist. His book “TheWords Lincoln Lived By” is in its 23rd printing and “Time Tactics of Very Successful People” is in its 43rd printing. His training video “Lincoln on Communication” is owned by thousands of corporations, libraries, and government organizations. He has spoken at conventions and annual meetings all over the world. To learn more about his presentations, call 404-435-2225. Learn more at Atlanta Speakers Bureau or at his website. His latest book “Lincoln and Obama” has just been released by Audible.
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